Refund policy

Last updated: 1 November 2026

30-day returns

You can return unworn earrings within 30 days of delivery for a full refund of the item price, as long as they are in their original packaging with the gift box.

Hygiene

If you think you might return them, please check the look against your ear without wearing them. If earrings come back worn or damaged, we may reduce the refund to reflect the loss in value, as UK law allows.

Faulty or not as described

Contact us within 30 days of delivery with your order number and a photo. We’ll replace the earrings or refund you in full, including any return postage. Your statutory rights are not affected.

Not moissanite? Full refund

If a jeweller’s tester shows the stones aren’t moissanite, send us the result and we’ll refund you in full.

Your right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of receiving it. Tell us by email, then send the earrings back within 14 days of cancelling.

How to return

Email us at support@moissaly.com with your order number. We reply within 1 working day with the return address. Unless the item is faulty or not as described, return postage is paid by you. Refunds go back to your original payment method within 14 days of us receiving the return.

Who we are

Moissaly is a trading name of ALLUREACTIV LTD, a company registered in England and Wales (company number 17374835).